WhatsApp AI agent
Handles common enquiries in a familiar channel and keeps the conversation moving without making customers wait.
- Answers FAQs and service questions
- Collects name, contact details and intent
- Routes qualified leads and follow-ups
Lumino AI Employee OSCustomer Service Automation
AI Customer Service · WhatsApp + Voice
Your customer service agent, always available.
Lumino AI Employee OS responds to WhatsApp messages and inbound calls in Arabic and English, answers from your approved business knowledge, captures leads and hands sensitive or complex cases to your team.
Arabic & English
WhatsApp + voice
Human handover
- Instant answers from approved information
- Lead capture and qualification
- One organised conversation history
- Clear approvals, safety and permissions
Leads capturedConversations organisedHuman escalation ready
Two customer channels. One operation.
One AI frontline for messages and calls.
Customers receive a consistent response while your team gets cleaner leads, organised conversations and fewer repetitive enquiries.
Voice call AI agent
Welcomes callers, gathers essential information and directs the request according to your operating rules.
- Responds in Arabic and English
- Captures reason for calling and details
- Escalates sensitive or complex calls
Employee OS
More than a chatbot.
A controlled operating system for customer conversations, knowledge, leads and staff intervention across multiple businesses or branches.
Capture, qualify and organise enquiries for follow-up.
Keep message and call history visible in one place.
Transfer a live case to the right team member.
Ground answers in policies, services and trusted content.
Require human review before sensitive actions or replies.
Define topics, boundaries and escalation rules.
Control who can view, approve or manage each area.
Separate data and knowledge for each organisation or branch.
Implementation
Built around your real customer-service workflow.
We configure the agent around your information, communication channels and escalation policy.
Build the knowledge
Add approved services, pricing rules, FAQs, policies and operating information.
Connect the channels
Connect the business WhatsApp workflow and inbound voice channel.
Set rules and approvals
Define what the agent can answer, what needs approval and when a human takes over.
Launch and improve
Review conversations, refine answers and improve lead quality over time.
Where it works
Designed for service businesses that cannot miss an enquiry.
Schools & nurseries
Admissions, fees, visit requests, timings and parent questions.
Clinics
Service enquiries, availability and routing, without providing medical diagnosis.
Training centres
Courses, schedules, registrations and student enquiries.
Service businesses
Lead capture, common questions and the right internal handover.
Human oversight
Automation without losing control.
The AI agent handles repetitive frontline work. Your team remains responsible for sensitive decisions, complex requests and relationship-critical conversations.
Approved answersKnowledge is controlled by your organisation.
Operator takeoverA human can continue the conversation when needed.
Audit trailReview conversations, outcomes and operational activity.
Tenant isolationEach business keeps separate users, data and knowledge.